Optimise agent schedules to minimise downtime and prevent long hold times for customers.
Improve sales and service with real-time reports, agent monitoring, and in-depth customer surveys.
Gain insight into average handle time, first contact resolution, queue time, and other important metrics.
Upsell, cross-sell, collect, and promote with dynamic outbound contact centre and campaign management.
Hexa Designs UK, Hexa Digital Marketing, Hireflex247.com are the trading names of Arj. Global Ltd company incorporated in England and Wales with registered number 11174032 whose registered address is International House, 12 Constance Street, London, E16 2DQ, The registered VAT number is 337789251